Customer Success & E-Commerce Manager

Stellenbeschreibung

Metropole is Austria’s leading English-language media outlet, publishing online and in print. Based in Vienna, we curate the country’s news, culture and Vienna’s city life for international readers. We are looking for a forward-thinking Customer Success & E-Commerce Manager to join our young and dynamic team. This position oversees the strategic and operational development of the Metropole Online Shop and all communication with Metropole customers, subscribers and readers.

WHO YOU ARE

• You are a digital native with at least 3 years of work experience in e-commerce and/or customer relations (ideally in a startup or a media company)
• You can identify customer needs and communicate effectively across various channels
• You enjoy interacting with customers and can work well independently
• You have a good eye for design and user experience in the e-commerce environment
• You have experience with email marketing and know what it means to automate campaigns
• You have a strong understanding of internationality and the mentality of global citizens
• You have excellent English language skills, both spoken and written
• You are solution-oriented and want to spend your time making a difference
• You are a self starter who can thrive in a fast paced, energetic environment

WHAT YOU’LL DO

• You are the customer-facing representative of the company and manage all direct communication with Metropole subscribers and readers
• You manage the Metropole online shop (WooCommerce, Amazon) on a daily basis, keep track of analytics and organize deliveries
• You grow and develop the online shop to optimize UI, UX, customer journey and conversions, working closely with the product development team
• You automate customer communication to convert leads into paying customers
• You work closely with the marketing and social media teams on cross-channel promotion campaigns for the online shop products
• You present stats and insights from online shop sales to the team on a monthly basis
• Together with the marketing team, you develop the company’s distribution strategy

ADDITIONAL FACTORS WE APPRECIATE

You speak fluent German and/or some further European languages

WHY YOU SHOULD WORK WITH US

• A modern office in the heart of Vienna with a vibrant startup office community
• International work environment at the cutting edge of developments in new media
• Strong and highly-motivated team
• Flexible working hours and home office days
• Gross annual salary of €35.000 (or more, depending on your qualification) based on 30hrs/week employment

Did we catch your attention? Please send your application (CV and cover letter) to jobs@metropole.at. We look forward to getting to know you!